1. THE RETURN
We are committed to offering our customers the best products available. If you consider that the products you have received do not meet this expectation, according to article 71 of the General Law for the Defense of Consumers and Users, you will have the right to withdraw from the contract, without alleging any cause, within 14 calendar days following the date of receipt of the products.
According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made in accordance with specifications consumer or clearly personalized; or that, due to their nature, cannot be returned or may deteriorate or expire quickly, are exempt from the Right of Withdrawal.
If you wish to return a product, contact us through the email address using the contact form or our online chat, identifying the reference “Return” in the subject line, or by calling +34 677 145470.
Our Customer Service will tell you the procedure to carry out the return and a courier will be in charge of collecting it from your home.
Along with your order you will receive a document with its details. If the items detailed in this document do not correspond to those contained in your order or this document is incomplete, please contact us. When making any return it will be essential to present this document.
If the return of your order is due to reasons other than: defect of the purchased products, incomplete shipment or incorrect shipment; We will not be responsible for the costs of the return. In this case, the return shipping costs will be deducted from the refund we make to you.
To make any return, the product must be in perfect condition and in its original conditions. To avoid problems during transportation, we recommend that you ensure that the package is properly protected and sealed.
The order must be returned within a maximum period of 14 working days from when it was delivered, having notified the intention to make the return within a period of 7 days from when it was delivered.
Once received, we will check its status. As soon as we confirm that the item(s), as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to refund the money paid.
We will not accept returns on products that have been used. In such circumstances, the impossibility of refunding the amount will be notified and the customer will be responsible for managing the shipment so that the products are returned within 28 days after notification.
2. THE REFUND
Once the return is received, we will check its status. As soon as we confirm that the item(s), as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.
You will be refunded the full price of the products within a maximum of 30 days, provided the product is received in its original condition at our distribution center within 14 business days of delivery.
Reimbursement of returned products will be made using the same payment method that was used when making the purchase.
3. DEFECTIVE PRODUCT, INCOMPLETE SHIPPING OR INCORRECT SHIPPING
If the reason for your return is due to a defect in the products purchased, an incomplete order or an incorrect order, we undertake to refund the full cost of the products and will assume the shipping costs. To do this, contact us through the contact form, through the online chat or by phone +34 677 14 54 70.
The order must be returned within a maximum of 14 working days from when the order was delivered, having notified the intention to make the return within a period of 7 days from when it was delivered to the customer.
Reimbursement of returned products will be made using the same payment method that was used when making the purchase.
4. MODIFICATION OR CANCELLATION OF ORDER
As long as the order has not left our warehouse, you can modify or cancel it.
Please note that your order may have been shipped.
To cancel or modify your order, please contact us through the contact form, through online chat or by phone +34 677 14 54 70.